The Privacy Policy was last updated on April 8, 2025 

At MERCEROS s.r.o., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, interact with our services, and subscribe to our newsletter. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect personal data when you interact with our website and services. The types of personal data we may collect include:

• Contact Information: Name, email address, phone number, and company name.
• Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, such as page views, navigation paths, and interactions with website features.
• Marketing Data: Preferences in receiving marketing communications, including newsletters and promotional emails.

2. How We Use Your Data

We use the data we collect in the following ways:

• To provide and improve our services: We may use your personal data to offer our products and services and enhance your experience on our website.
• To send marketing communications: With your consent, we may send newsletters and promotional emails to keep you updated on our products, services, and special offers.
• To comply with legal obligations: We may use your personal data to comply with applicable laws and regulations.

3. Consent and Marketing Communications

By subscribing to our newsletter or providing your email address through our website forms, you consent to the processing of your personal data for the purposes of marketing communications, such as receiving newsletters, product updates, and promotions.

You have the right to withdraw your consent at any time. You can unsubscribe from our marketing emails by using the “unsubscribe” link included in every newsletter or by contacting us directly at hello@merceros.ai.

4. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, such as hosting providers, email delivery services, and analytics providers. These third parties are contractually obligated to keep your data secure and use it only for the purposes we specify.

We may also disclose your data if required by law or in the event of legal proceedings, such as a court order.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

For more information about our use of cookies, please refer to our Cookie Policy.

6. Data Security

We take appropriate measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage method can be guaranteed to be 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights

Under GDPR, you have several rights regarding your personal data, including:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data under certain circumstances.
• Right to Restrict Processing: You can request that we limit the processing of your data.
• Right to Object: You can object to the processing of your personal data for certain purposes, including marketing.
• Right to Data Portability: You can request that we transfer your personal data to another service provider.

To exercise any of these rights, please contact us at hello@merceros.ai.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. We will delete or anonymize your personal data when it is no longer needed for these purposes.

9. International Transfers

As our services are available globally, your personal data may be transferred to and processed in countries outside your country of residence, including countries in the European Union (EU) and the Czech Republic. We ensure that appropriate safeguards are in place to protect your data when it is transferred internationally.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Last Updated” date at the top will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the following address: hello@merceros.ai 

Rohacova 3047/11
430 03 Chomutov
Czech Republic